Publisher review:CustomerSupport Server makes it easy for you to provide a fully functional support management system to your customers. This product covers everything a web site owner needs to service their customers support needs, whether the site offers products or services. Charge your customers monthly fees and create an additional revenue stream for your business by offering customer support functions and capabilities.
Features:
Admin Features
- Detailed view of all your registered clients
- Offer trial/special account signups for promotion campaigns
- View which of your clients are currently using the system
- Suspend client accounts
- Easily mass e-mail all the clients using the system
- Modify template pages to change the appearance of the script
- Include your own PHP code in your templates
- Easily obtain the latest updates through our automated update system
Client Features
- Session and cookie based authentication for maximum security
- Allow your client's to modify the appearance of the users pages
- Edit client profile
- Trouble Tickets
- View detailed information and statistics about open and closed trouble tickets
- Search trouble tickets
- Respond to trouble tickets
- Close trouble tickets
- Knowledge Base
- View statistics about knowledge base categories
- Add categories and multiple sub-categories
- Add articles using an easy to use HTML editor
- Live Chat
- Allow your client's to perform live chats with their users
- View old chat conversations
- Uses advanced ajax technology (the same language google uses for some of their tools)
- Customers
- View detailed information regarding client's user base
- Allow your client's to mass email their users
- Search for specific users
User Features
- User's own member area
- Submit or modify trouble tickets
- View status of a trouble ticket
- Browse or search through knowledge base faq to find solutions
- Initiate live chat sessions
- Create support account
CustomerSupport Server is a PHP script for Help Desk scripts design by Webmaster-Tools.com Inc.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
CustomerSupport Server script details 
